We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, we can process a refund for you.
Refund conditions:
1.The product must be in its original intact condition and the packaging is intact.
2.You need to apply for a refund within 14 days of receiving the product.
Holiday return period extended to 28 days:
(New Year’s Day: no later than January 20, 2025)
3The returned product must be sent back in its original packaging and the postage is borne by you.
There are several situations where returns are not allowed:
1. There are signs of use.
2. The product is damaged by human factors.
3. The product is not in its original condition.
4. The product is returned more than 14 days after delivery.
Special circumstances:
If there is a quality problem with the product, we will bear the return shipping costs.
Some customized or customized products may not be returned or exchanged, please understand.
Delayed or missing refund:
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially credited.
Next contact your bank. Refunds usually take some time to process.
If you have done all of the above and still have not received your refund, please contact us at {zhaoyunadhesve@gmail.coml}.
Sale Items
Only regular-priced items are refundable. Sale items are not refundable.
Exchanges:
We only replace defective or damaged items. If you need to exchange for the same item, please email {zhaoyunadhesve@gmail.coml} and send your item to: {No. 666, Huancheng South Road, Jiangdong Street, Yiwu City, Zhejiang Province, China. Consignee: Guo Mingjie. Contact number: +86 15167992689}.
Gifts：
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the return. Once we receive the returned item, we will mail the gift certificate to you.
If the item was not marked as a gift when purchased, or the gift giver shipped the order to themselves to give to you later, we will refund the gift giver and they will be aware of your return.
Shipping Returns：
To return your product, you should mail it to: {No. 666, Huancheng South Road, Jiangdong Street, Yiwu City, Zhejiang Province, China. Consignee: Guo Mingjie. Contact number: +86 15167992689}.
You will be responsible for the shipping costs of returning your merchandise. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchange product to reach you may vary.
If you are returning a more expensive item, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
For questions related to refunds and returns, please contact us at {zhaoyunadhesve@gmail.coml
